Privacy Policy
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Dr. Karma Guindon, RSW & Associates (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal in-formation. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our website and related communications, in accordance with applicable Ontario and Canadian privacy legislation.
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Information collected in the course of providing healthcare services is governed separately under Ontario’s Personal Health Information Protection Act (PHIPA) and is described in our PHIPA Notice.
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On this page
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Our Commitment to Privacy
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Information We Collect
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How We Use Your Information
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Email and Electronic Communication
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Use of Third-Party Services
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Cookies and Website Analytics
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Access, Accuracy, and Retention
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Safeguards
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Changes to This Policy
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Contact Information
1. Our Commitment to Privacy
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We respect your right to privacy and understand the sensitive nature of information shared when seeking mental health services. We take reasonable steps to ensure that personal information is collected, used, stored, and disclosed responsibly and securely.
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This Privacy Policy applies to information collected through:
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Our website
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Online contact or inquiry forms
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Email and electronic communications
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Scheduling or booking tools connected to our website
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2. Information We Collect
Through our website, we may collect limited personal information, including:
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Name
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Email address
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Phone number
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General inquiry details you choose to share
We do not request detailed personal health information through our website contact forms.
We may also collect non-identifying technical information such as:
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Browser type
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Device information
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Pages visited
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Date and time of access
This information is used only to understand website use and improve functionality.
3. How We Use Your Information
Personal information collected through our website may be used to:
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Respond to inquiries or requests
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Provide information about our services
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Schedule consultations or appointments
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Improve website performance and user experience
We do not sell, rent, or trade personal information for marketing purposes.
4. Email and Electronic Communication
Email and online communications are not always fully secure. By contacting us electronically, you acknowledge and accept this risk.
We take reasonable steps to protect electronic communications and encourage clients to limit the amount of sensitive personal information shared through email or website forms.
5. Use of Third-Party Services
Our website may use third-party service providers to support functionality, such as:
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Website hosting
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Secure forms
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Appointment booking platforms
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Analytics tools
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These providers are required to protect your information and may only use it for the purposes of providing services to our practice.
Some data may be stored or processed outside of Canada. Where this occurs, reasonable safeguards are in place to protect your privacy in accordance with applicable laws
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to enhance functionality and understand site usage.
Cookies do not collect personal identifying information. You may disable cookies through your browser settings if you prefer, though this may affect website performance.
7. Access, Accuracy, and Retention
You have the right to:
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Request access to your personal information
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Ask for corrections to inaccurate information
Personal information collected through the website is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Safeguards
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We take reasonable administrative, technical, and physical measures to protect personal information against loss, unauthorized access, disclosure, or misuse.
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9. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations. Updates will be posted on this page with a revised effective date.
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10. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
Dr. Karma Guindon, RSW & Associates
Email: admin@karmaguindon.com
Phone: 416-919-8086
For information about how personal health information is collected, used, and protected in the course of care, please refer to our PHIPA Notice.